Shipping policy
1. Transaction Currency and Pricing
All prices quoted are in Australian Dollars (AUD) by default, or will be converted to your local currency, if located outside of Australia. All prices quoted are inclusive of any applicable Goods and Services Tax (GST).
2. Shipping and Delivery within Australia
Australian delivery is available to all areas serviced via Sendle or other postal service chosen by The Roast Collective International.
COFFEE ORDERS: Our roaster partners all have their own roasting and dispatch schedules. Orders once placed, will be subject to the supplier's schedule. Please see the product or roaster descriptions for roasting, cut-off, or dispatch days before finalising any coffee order.
If you have any questions about the scheduled roast or dispatch date of your order, please contact us at hello@theroastcollective.com.
NON COFFEE ORDERS: The Roast Collective International posts all other orders as near to practicable within three working days of order placement.
POSTAGE FEE AND DELIVERY TIME FRAMES: Postage and handling charges will vary depending on the size, weight and delivery location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. We reserve the right to choose our preferred courier based on the location of the delivery. In most cases, deliveries will arrive within 5 working days of courier collection. However, delivery timelines are dependant on the postal provider, with The Roast Collective International not liable for any shipping delays. Parcels deemed unsafe to be left at the receiving address will follow the carriers standard parcel handling T&C. This will usually involve the parcel being sent to the nearest post office or depot for collection. Customers will be notified of the collection address by the carrier. A parcels shipping status can also be tracked via the carriers shipping ID that is emailed following dispatch. This email could be filtered into spam/junk folders. For orders not received within seven days of order dispatch, please contact us at hello@theroastcollective.com. The Roast Collective International reserves the right to adjust shipping costs, including orders linked to subscriptions and recurring orders.
3. Shipping and delivery outside of Australia
International delivery is available to all areas serviced via DHL or other postal services chosen by The Roast Collective International.
COFFEE ORDERS: Our roaster partners all have their own roasting and dispatch schedules. Orders once placed, will be subject to the supplier's schedule. Please see the product or roaster descriptions for roasting, cut-off, or dispatch days before finalising any coffee order.
If you have any questions about the scheduled roast or dispatch date of your order, please contact us at hello@theroastcollective.com.
NON COFFEE ORDERS: The Roast Collective International posts all other orders as near to practicable within three working days of order placement.
POSTAGE FEE AND DELIVERY TIME FRAMES: Postage and handling charges will vary depending on the size, weight and delivery location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. We reserve the right to choose our preferred courier based on the location of the delivery. In most cases, deliveries will arrive within 14 working days of courier collection. However, delivery timelines are dependant on the postal provider, with The Roast Collective International not liable for any shipping delays. Parcels deemed unsafe to be left at the receiving address will follow the carriers standard parcel handling T&C. A parcel's shipping status can also be tracked via the carriers shipping ID that is emailed following dispatch. This email could be filtered into spam/junk folders. For orders not received within 20 working days of order dispatch, please contact us at hello@theroastcollective.com. The Roast Collective International reserves the right to adjust shipping costs, including orders linked to subscriptions and recurring orders.
4. Incorrect Addresses, Late Deliveries
As a customer of The Roast Collective site, you must enter the correct delivery address details at the time of ordering. Should you enter the wrong address, The Roast Collective International is not obliged to re-send the order to the correct address at our expense. If the parcel can-not be returned or redirected, The Roast Collective International is not obliged to resend/replace the item. We will arrange for our delivery company to deliver products undamaged and by the estimated delivery date. If there is a delivery delay by the chosen delivery company, The Roast Collective International will not automatically reissue an order. Late delivery is not reason for an order cancellation or refund. Replacement is at the discretion of The Roast Collective International.
