Australia wide: Sendle standard shipping 2-7 days

International: DHL Express shipping 4-10 days

*Delivery times apply from the date of dispatch, not the date orders are received and refer to business days not calendar days.

*Rural and remote areas may attract longer shipping times but we make every effort to ensure we provide the fastest delivery times possible.

*We make every attempt to ensure all deliveries arrive within the estimated time frames above however sometimes events such as custom delays can occur and are out of our control. Send us an email at hello@theroastcollective.com if it's been longer than 14 days since dispatch and we'll be happy to assist.

Yes! We ship to all countries that are serviced by DHL.

We want to get your coffee to you in the quickest possible time, which means dispatching it directly from the roaster to you. If you want to make a multi-roaster purchase, your coffees will come separately from each respective roaster. You'll receive an individual tracking number from each roaster.

If an email address was provided at checkout you will receive a tracking notification via email when your order has left its roaster.

Each roaster has its own roasting and dispatch schedule. You will see each roasters schedule on the product page for their coffee. Some roasters will only roast once per week. If you just missed the cutoff for the week, your order will ship with the next roasting schedule. If you need coffee in a hurry we recommend choosing a roaster that roasts and ships Monday-Friday.

For coffee and other perishable items we do not accept returns. For merchandise or coffee that has been damaged in transit we will organise a replacement or refund under most circumstances. If the postie’s had a bad day and your product arrives in a bad way, please send us an email at hello@theroastcollective.com along with some photos, a description, and your proof of purchase and we’ll see if we can set it right. For more information, please see our return and refund policy. 

We appreciate your business and want to make it right. Please email us at hello@theroastcollective.com with your name and order number and a description of the issue you’re experiencing and we will work to make it right.

If you chose a coffee from a roaster that only roasts one day per week, your order might have just missed their weekly cutoff and be put on the next weeks schedule. If you would like to find out, send us an email at hello@theroastcollective.com and we can find out for you. From dispatch out of the roastery you should receive your order within 4-10 days. If it's been more than 14 days with the courier, send us an email and we will track it down for you or arrange a new delivery.

We’re human, accidents happen! We want to make this right for you. Please email us at hello@theroastcollective.com with your name and order number and a description of the issue you’re experiencing and we will send you a correct, replacement order!